We work hard to provide our clients and injured and ill people with quality services and an exceptional level of customer service. We actively seek feedback as part of our quality program to ensure we continually improve.
Here's what some clients and injured workers/claimants we have worked with have to say about our services.....
"I required new hearing aids in order to operate in my role and Rehab Management was part of the network that assessed my application to JobAccess. As I entered the process I had perceptions of bureaucracy, cumbersome processes and doubt about a successful outcome. The opposite has been true.
Your consultant and the people she collaborated with have provided an efficient, friendly service that kept me informed and was responsive to any questions I had. I operate as an international business consultant. It is clear that customer service is a differentiating factor of quality providers. Your organisation and collaboration ability met my high expectations. The phone, email and face to face interactions have been excellent. Congratulations on what you have done to build this."
Dave Noble
Director, Noble Performance Solutions
"I find dealing with Rehab Management staff an absolute pleasure, my job is made 100 times easier by their professionalism and attention to detail. I could not recommend them higher. I feel very confident when referring an injured employee to Rehab Management that they will be looked after and I will be kept well informed."
Karen M. Baker
OHS/RTW Coordinator, Broens Autocast
"I would like to thank all the staff at Rehab Management, and in particular my consultant, for your assistance with my Workers Compensation matter. From my first phone call onwards, you were very supportive in what was a very stressful time in my life. Your customer service was excellent. I was always informed of my rights and responsibilities and was kept up to date with what was happening with my case. Your open communication with all parties involved was responsible for moving my case forward when it had been unnecessarily delayed. Your focus and efficiency meant that I could undertake the assessments required to move forward.
Once again, thank you for making what was a very difficult process less so. I really appreciated not only your professionalism, but the caring way in which you delivered it."
Paramedic, Ambulance Service NSW
"The team at rehab management were always friendly, helpful and professional. Their service was personable and non judgmental and they provided the right people to help me get back into the work force in a timely manner. Although it was not a period I would like to revisit, their team treated me in a way where I was encouraged to get back on my feet, without feeling pressured or coerced.
I often hear horror stories about people's experiences with Insurance companies, so was surprised that my claim was dealt with in a truly professional yet compassionate manner. I would like to thank everyone from Rehab Management as well as my insurer,Tower, for being there for me at that time, and although I hope to never have to need either one again I am very happy to keep them as my providers for the future."
Tower Life Insurance customer and self employed composer
"Rehab Management worked tirelessly with our business to produce a manual handling training package for delivery nationally to all of our non-manufacturing employees. Manual handling awareness and prevention is a significant objective for Electrolux. The time our trainer invested getting to understand our business was well rewarded with enormously positive feedback being received from attendees. Despite the logistics of delivering across a number of sites and to an extremely varied audience, the course was a great success. I am extremely pleased that I chose Rehab to deliver this."
Mark Goodwin
OHS Manager, Electrolux Home Products Pty Ltd
"Thank you for the training sessions provided to our Melbourne and Cranbourne staff. The evaluation forms showed that the training that you delivered was very well received and met the needs of the audience well. Thank you for the effort you put in to responding to our request for a bit more time on practical components and in making these elements relevant to our business."
Chris Russell
Director, Royal Botanic Gardens Cranbourne
"In February 2008 I was diagnosed with severe depression. As a result of a combination of Psychiatric consultations and ongoing support from my consultant at Rehab Management I have made a good recovery and am being restored back to my prior level of mental health, happiness and motivation. I now feel surefooted of being able to guide myself through the maze of life’s challenges and recapturing the business confidence and motivation that I once possessed and often took for granted.
I give my full unconditional recommendation that without the exceptional professionally organised team of Rehab Management, I would likely still be in an unfit mental state to move forward with my life, especially my work and the caring and nurturing requirement to my family."
Life insurance customer and self employed businessman
"As an organisation which relies heavily on safe manual handling practices, it is vital that we are kept updated with the most effective and relevant methods to ensure the well-being of staff by reducing the risk of injury. The Rehab Management program not only meets these specific needs, it also gives us so much more. For example, the program highlights how stress is related to injury, and gives us the opportunity to act before it's too late. Done in an interactive, exciting and "tailored to your needs" style, the program is a must for organisations of all natures - we just can't wait till our next session!"
Jim Frantzis
Deputy Chief Radiation Therapist, Radiation Oncology Queensland
"Our trainer was excellent. He was very professional and able to engage all staff. He took into consideration the different types of employees in our organisation and delivered a tailored package that was, according to our staff the best OH&S/Manual Handling training they had ever had. The resource manual he developed for us was an excellent tool and is now used for our staff at orientation. This program was definitely worth the financial outlay."
Alison O'Brien
Executive Director/Director of Nursing, Melbourne Oral & Facial Surgery
"We have found Rehab Management's proactive injury management services very effective in decreasing our lost time injury, frequency & duration statistics considerably. Rehab Management have been a major player in decreasing our overall Workers Compensation premiums in times when premiums are often difficult to decrease."
Dr Denis Boulais
National Risk Manager, Menzies Group of Companies