At Rehab Management, we have been providing rehabilitation and vocational services to support Australia's life insurers, providing the best services for their members over the past 19 years.
Our Life customer focus is demonstrated through our strong NPS scores:
- Customers: 68.1 NPS (rolling 12 months August 2022)
- Members: 68.2 NPS (rolling 12 months August 2022)
- Insurers: 72.0 NPS (rolling 12 months August 2022)
A score of 50 and above is classified as excellent, and 70 or higher as world class.
Our tailored approach to meet specific needs combined with our mission to always put people first, means that we strive to deliver the best possible outcome to all our clients and partners in metro, regional and remote locations.
Rehab Management has achieved a success rate in Life Insurance is 86% for New Employer and 95% Same Employer programs over the past 12 months (July 2022).
At Rehab Management we continually look to improve our service offerings this includes working in partnership with life insurers to jointly develop and roll out innovative pilot programs
Are you an individual that has been referred to us?
Our approach is always to work with you and understand your individual needs.
We work with life insurers to provide the best possible service to their members. We provide a people-centric holistic approach to support each individual in achieving their unique goals and aspirations following an injury or illness.
Our services include a range of comprehensive assessments including:
- Initial Assessment
- Total & Permanent Disability (TPD) Employability Assessment
- Functional Capacity Assessment
- Vocational Assessment
- Activities of Daily Living (ADL) Assessment
In addition to these assessments, we provide tailored services that support an optimal return to work and everyday life. These include:
- Holistic return to work support programs including same employer or new employer services
- Functional upgrading programs which can be psychological or physical
- Job search skills and work trial canvassing
- Supporting individuals with employment through our employee network
Working with our life insurance partners
At Rehab Management, we work closely with life insurers in order to fulfil their unique requirements.
Our team of consultants work to a high standard to provide tailored services that aim to meet each individual business objective. Our consultants are trained experts in completing complex TPD assessments and align their rehabilitation services to fit the relevant policy definition. Our consultants are well versed in adapting to the unique needs of each claim.
We work in partnership with Life insurers and this includes the piloting of Innovative programs in the past. This has included RM UpSkill Job Seeking Program, Amelio Health Pain Management Program, Tailored Exercise Physiologist Programs, and MyDirection Return to Work Programs.
Contact us for more information and / or to discuss your requirements in detail.
“Excellence in service, clinical knowledge and application to RTW and claims, strategy, communication and rapport building with customers.”
Life Insurance Rehabilitation Advisor
“My Rehab Management consultant was really great at assessing where you are at and supporting you to use your skills to move forward in a job search.”
Life Insurance Policy Holder
“My Rehab Management consultant helped me sort out everything within a short timeframe of just 1 month. Her knowledge, assertiveness towards my workplace and compassion took away a lot of my anxiety. Couldn’t recommend her highly enough.”
Life Insurance Policy Holder
Rehab Management Difference
We aim to provide exceptional services for all our life insurance business partners.
Our Innovative Programs
We have a number of innovative award-winning services and programs that support Life Insurance provider and their Members. Designed to provide easy access, reduce recovery time frames, or identify potential mental health issues early. These include RMReach, MyDirection, StepUpToday, CheckInToday and our bespoke digital wellness platform PeopleCompass.
Rehab Management partners with a number of universities in the development of programs ensuring each one incorporates the latest evidence-based practices to ensure that best practice service delivery is maintained at all times.