Support Recovery

What it involves:

• Comprehensive Evaluation: Assesses both physical and cognitive abilities to perform basic and complex ADLs.
• Reporting: Gathers information on pre-injury functional ability and current reported ability.
• Interviews: Conducts interviews with clients and, if necessary, family members for comprehensive information gathering.
• Observation: Observes and assesses the person’s ability to move and perform tasks within their own environment.
• Implementation: Uses the gathered information to recommend equipment, services, education, and programs to facilitate safety and independence.

What to Expect:

• Detailed Assessment: A thorough evaluation of the individual’s physical and cognitive abilities.
• Personalised Recommendations: Tailored advice on equipment, services, and strategies to enhance independence and safety.
• Holistic Approach: Combines observation, reporting, and interviews to form a complete understanding of the individual’s needs.

When You Might Need This Service:

• Home Difficulties: If a client indicates difficulties and challenges at home.
• Significant Physical Deficits: When a client has significant physical deficits post-injury or illness and reports an inability to attend to ADLs.
• Workplace Concerns: If an employee has repeated absences from work due to difficulties with home tasks following an injury or illness, or if they report pain and challenges experienced with ADLs.

Benefits:

• Informed Interventions: Enables healthcare professionals to understand functional capacity and limitations, offering the safest and most appropriate interventions.
• Early Intervention: Reduces the risk of further injury by implementing strategies for a safer environment.
• Improved Quality of Life: Promotes independence in ADLs, boosting self-confidence and overall well-being.

Who is it for?

• Injured individuals facing challenges in performing personal and domestic activities of daily living (ADLs) post-injury, surgery, or illness.
• Employers or insurers needing to assist injured workers in upgrading their capacity to return to independence in ADLs and work.

What it involves:

• Assessment: Evaluates the current level of functioning and identifies reasons for difficulties in completing specific ADLs.
• Goal Setting: Based on the assessment, goals are set aimed at improving independence and capacity to complete ADLs.
• Plan Development: Creation of a graded plan to move from current capacity to independently completing ADLs.
• Sourcing Assistance: Provision of external services and equipment to support initial participation while there are capacity limitations.
• Activities and Exercises: May include activities or exercises to improve functional capacity and ADL performance.

What to Expect:

• Individualised Care: Tailored to meet specific needs and goals.
• Structured Support: A clear plan with achievable goals and professional guidance.
• Ongoing Evaluation: Regular re-evaluation and adjustments to the program based on progress and changing needs.

When You Might Need This Service:

• Post-Assessment: Identified limitations during an ADL assessment.
• Recent Surgery or Injury: Issues completing ADLs post-surgery or injury.
• Client Declaration: When clients report difficulties with specific tasks.
• Employer Insight: Following reports of pain or challenges with ADLs affecting work attendance.

Benefits:

• Increased Independence: Promotes self-reliance and confidence in performing daily tasks.
• Improved Functional Mobility: Uses pacing and graded techniques to enhance daily task performance.
• Quality of Life: Boosts confidence and ability to perform tasks independently, enhancing overall quality of life.
• Social Engagement: Improved independence leads to better sociability and interactions.
• Adaptation Strategies: Provides knowledge and strategies to overcome obstacles and adapt to challenges.

Click here to read and download the Activities of Daily (ADL) Living Functional Upgrading Program Flyer

Who is it for?

This program is ideal for:

• Insurers or employers seeking to improve the mental and physical wellbeing of their customers through proactive health coaching.
• Participants with physical or psychological injuries.
• Workforce or workgroup members reporting mental health concerns such as low mood, low motivation, fear of the future, and social isolation.

What it involves:

• Wellbeing Questionnaire: Participants complete a digital standardised wellbeing questionnaire, leading to a coaching triage where the prescribed session volume is based on their current wellbeing status.
• GROW Coaching Model: RM coaches, specially trained in the GROW coaching model, motivate and empower positive health behaviours and actions while holding participants accountable for their health.

What to Expect:

• Early Identification: Detects mental health concerns or issues early.
• Proactive Approach: Utilises a person-centred and evidence-based approach to address mental and physical wellbeing concerns.
• Engagement Maintenance: Helps avoid disengagement and demotivation due to work absence.
• Evidence-Based Measures: Employs standardised and customised screening tools for accurate assessments.
• Progress Reporting: Provides updates and reports to clearly articulate pre- and post-program outcomes.
• Integration and Customisation: Can be integrated into existing work platforms or processes and customised to address unique workforce needs.

When You Might Need This Service:

• Initial Assessment: If a client reports wellbeing issues affecting their ability to return to work.
• File Review: When a client has work capacity but is not being offered duties or is job seeking.
• Declining Wellbeing: If a client’s general health and wellbeing are declining, leading to low motivation and disengagement.

Benefits:

• Early Intervention: Identifies and addresses mental health concerns before they escalate.
• Holistic Support: Provides comprehensive support for both mental and physical wellbeing.
• Improved Engagement: Helps maintain motivation and engagement, preventing work absence.
• Customised Solutions: Tailored to meet the specific needs of the workforce, enhancing overall effectiveness.
• Clear Outcomes: Delivers measurable improvements in health and wellbeing.

Click here to read and download the CheckInToday Flyer

Who is it for?

This service is ideal for:

• Employers wanting to confirm a worker’s current capacity and compare it to the requirements of their work duties.
• Employers or workers with safety concerns about whether a worker has the functional capacity required to complete their role.

What it involves:

• Professional Assessment: Conducted by an exercise physiologist, physiotherapist, or occupational therapist.
• Comprehensive Testing: Includes blood pressure testing, heart rate monitoring, cardiovascular tests, strength testing, grip strength testing, and range of motion testing.
• Detailed Reporting: Provides recommendations on the worker’s current physical capacity compared to the capacity required to complete specific duties.

What to Expect:

• Objective Information: Clear, quantifiable observations (e.g., weight lifted, repetitions) on the worker’s physical capacity.
• Safety Assurance: Ensures the assessment does not cause re-aggravation or aggravation of injuries.
• Capacity Confirmation: Determines whether the worker can safely complete certain work duties.

When You Might Need This Service:

• Doctor Recommendation: When a doctor needs objective information to upgrade a worker’s capacity or when there is no clear treatment provider recommendation.
• Workplace Concerns: When there are concerns about a worker’s ability to complete duties, or when treatment provider reporting is not objective or lacks recommendations.
• Capacity Plateau: When a worker’s physical capacity has plateaued below pre-injury levels despite current treatment.

Benefits:

• Objective Verification: Confirms whether an individual can complete work duties, supporting decisions on suitable and/or pre-injury duties.
• Informed Recommendations: Provides data to treating doctors to support capacity upgrades and recommendations for further treatment if needed.
• Enhanced Safety: Ensures that workers can perform their tasks safely without risking re-aggravation of injuries.

Click here to read and download the Functional Capacity Assessment – Physical Flyer

Who is it for?

This service is ideal for insurers and employers seeking to understand a worker’s current safe working limits and the level of treatment and rehabilitation support required to achieve recovery and return-to-work goals.

What it involves:

• Professional Assessment: Conducted by a Registered Psychologist through a structured clinical interview, either in-person or via telehealth.
• Comprehensive Evaluation: Includes standardised psychometric screening and assessment tools, evaluation of results, and data analysis to draw conclusions and recommendations.
• Diagnosis Evaluation: Reviews the diagnosis and provides recommendations regarding rehabilitation strategies.
• Collaboration: Involves liaison with the treating psychologist and/or doctor to discuss treatment frameworks, diagnosis, goals, and recommendations.

What to Expect:

• Independent Evaluation: Provides an objective assessment of current rehabilitation plans with specific treatment and return-to-work (RTW) recommendations.
• Clear Recommendations: Offers specific fitness-for-work recommendations, clarifying the worker’s psychological functional capacity at the time of assessment.
• Guidance for Rehabilitation: Assists workplace rehabilitation consultants in navigating the RTW process safely and sustainably. If no workplace rehabilitation services are engaged, it may recommend such services.
• Vocational Suitability: Evaluates the suitability of vocational options based on functional capacities and recommends any necessary restrictions to prevent re-injury and aggravation.

When You Might Need This Service:

• Stagnant Recovery: If a worker’s capacity has remained unfit or at a reduced level for a significant period.
• Unchanging Symptoms: If a worker’s symptoms and injury persist or worsen despite psychological treatment.
• Secondary Conditions: When secondary psychological conditions emerge from a physical injury requiring early intervention.
• Conflicting Recommendations: When fitness-for-work recommendations from treating parties differ or contradict each other.
• Unclear Clinical Justifications: If the clinical justifications for the diagnosis or treatment are unclear or inadequate.
• Independent Clarity: When the insurer needs clarity on the next steps from an independent clinical assessor.

Benefits:

• Objective Insights: Provides an independent evaluation of rehabilitation planning with specific treatment and RTW recommendations.
• Clear Fitness-for-Work: Offers specific recommendations on the worker’s psychological functional capacity, aiding insurers and treating parties.
• Rehabilitation Direction: Guides workplace rehabilitation consultants on safe and sustainable RTW processes.
• Vocational Evaluation: Assesses vocational options for suitability based on functional capacities to prevent re-injury.

Click here to read and download the Functional Capacity Assessment – Psychological Flyer

Who is it for?

This service is ideal for insurers seeking to support injured persons in overcoming psychosocial barriers and building a strengths-based approach to their recovery and return to work or life, applicable for both same and new employer service approaches. MyDirection aims to optimise health and wellbeing by addressing health, thoughts, feelings, or behavioural challenges.

What it involves:

• Specialised Coaching: Delivered by specifically trained rehab counsellors and psychologists over a period of up to 12 weeks, including up to 10 hours of coaching sessions.
• Digital Survey: Begins with a specialised digital survey to identify work-loss risks and suggest appropriate modules based on individual responses.
• Structured Sessions: The program includes an initial activation session, goal-setting activities, module planning, and a wrap-up session with next steps.

What to Expect:

• Holistic Approach: Tailored to what is meaningful to participants, improving their health and wellbeing through a comprehensive approach.
• Strengths and Resilience: Builds participant strengths and resilience to overcome adversity.
• Early Support: Introduces early support to prevent secondary psychological conditions.

Benefits:

• Improved Outcomes: Enhances return-to-work and return-to-life outcomes for injured people.
• Reduced Symptoms: Decreases depression and anxiety psychological symptoms.
• Mitigated Impact: Reduces the impact of psychosocial factors on psychological and physical injuries and illnesses.
• Strengthened Wellbeing: Improves participants’ health and wellbeing through a holistic, tailored approach.
• Increased Resilience: Builds participant resilience to handle adversity effectively.
• Preventive Support: Offers early support to those in need, preventing secondary psychological conditions.
• Barrier Reduction: Addresses and preventively reduces psychosocial barriers to RTW.
• Outcome Improvement: Improves RTW outcomes and durability, reducing claim costs.
• Progress Updates: Includes regular progress updates and closure reports detailing pre- and post-outcome data.
• Rapport Building: Assists with building rapport and enhancing the overall claim experience for participants.
• Evidence-Based Impact: Provides tailored coaching and support that delivers meaningful clinical impact.
• Early Intervention: Reduces work-loss and prevents the development of secondary psychological claims when used as an early intervention approach.

Click here to read and download the MyDirection – Psychosocial Intervention Support Program Flyer

Who is it for?

This program is ideal for:

• Insurers seeking to address claimant barriers related to persistent or chronic pain.
• People experiencing chronic pain following physical injury or illness (pain lasting over 3 months that impacts daily life).

What it involves:

• Interactive Web App: Utilises a module-based web application integrated with a wearable device.
• Weekly Engagement: Clients engage in weekly evidence-based pain management content and have weekly coaching sessions with their consultant.
• Medical Case Conferencing: Fortnightly medical case conferencing ensures treatment providers are engaged with program outcomes.

What to Expect:

• Evidence-Based Program: Designed according to the International Association of Pain Competencies (IASP).
• Continuous Support: Participants have access to a 24/7 pain coach through a chatbot.
• Accessible Anywhere: Participants in regional, rural, or remote areas can access the program without wait times.

When You Might Need This Service:

• Pain Management: If a worker has limited capacity for an extended period due to pain or is using extensive pain medications to manage pain.

Benefits:

• Quality of Life Improvement: Assists people with persistent pain in overcoming challenges through neuroplasticity and empowerment, enhancing their quality of life.
• RTW and Health Outcomes: Improves return-to-work (RTW) and health outcomes for individuals with persistent pain.
• Reduced Medication Reliance: Actively reduces dependence on pain medications and pharmacological management.
• Continuous Access: Provides participants with a 24/7 pain coach through a chatbot for ongoing support.
• Comprehensive Design: Program follows the guidelines of the International Association of Pain Competencies (IASP).
• No Wait Times: Ensures participants in regional, rural, or remote areas can access the program immediately.
• Evidence-Based Results: Delivers measurable improvements and RTW outcomes for people with chronic pain.
• Participant Assessment: Regularly assesses participation and engagement mid-program to determine if the program should continue, reducing costs for disengaged or non-genuine participants.
• Detailed Reporting: Provides insurers with a Mid Program Report (Week 4) and Closure Report (Week 8) including pre- and post-surveys and wearable data.

Click here to read and download the Pivot Pain – Psychosocial Pain Management Program Flyer

Who is it for?

This service is ideal for:

• Employers wanting to support injured workers’ return to work following a workplace injury or non-work-related injury.

What it involves:

• Professional Rehabilitation Services: Provided by an allied health professional (EP, OT, Physio, Social Worker, Rehab Counsellor, Psychologist, Nurse).
• Comprehensive Support: Services tailored to the specific needs of the injured worker, including initial needs assessments, workplace assessments, workplace meetings, medical case conferencing, ongoing liaison between key stakeholders, and return to work plans.
• Stakeholder Collaboration: Rehab Consultants liaise closely with all stakeholders, including the worker, employer, treating doctors and specialists, treatment providers, brokers, supervisors, and insurers/scheme agents.

What to Expect:

• Proactive and Timely Service: Especially critical if engaged in early intervention RTW services.
• Clear Communication: Timely communication with appropriate strategies.
• In-Person Support: Attendance at medical case conferences to support appropriate capacity upgrades.
• Stakeholder Collaboration: Effective collaboration with relevant stakeholders, particularly for multi-site employers.
• Improved Outcomes: Expected reduction in claim frequency, loss time injuries (LTIs), and improved injured worker engagement.

When You Might Need This Service:

• Assessment Identification: During or following an assessment, when large barriers to return to work are identified (e.g., workplace issues, medical barriers).
• Employer Reports: When employers report increases in work-related or non-work-related injuries impacting LTI statistics.
• Premium Concerns: When employers report increases in workers’ compensation premiums due to rising claims and income benefits.
• Insurer Concerns: When insurers report concerns about increasing time loss injuries and claim incidences within their portfolio.

Benefits:

• Timely Treatment: Ensures injured workers access appropriate treatment promptly.
• Reduced Time Loss Injuries: Prevents or reduces loss time injuries following a workplace incident.
• Employee Engagement: Keeps employees engaged in the workplace on safe and appropriate duties.
• Claim Frequency and Duration Reduction: Anticipated reduction in claim frequency and duration.
• Cost Savings: Reduces premium-impacting income benefits being paid out through claims.
• Proactive Management: Provides a proactive approach to managing injuries, ensuring early intervention and return to suitable duties.
• Clear and Effective Communication: Maintains clear and effective communication with all stakeholders, ensuring everyone is informed and aligned.
• Comprehensive Support: Offers comprehensive support tailored to the specific needs of each injured worker, improving their recovery and return to work outcomes.
• Professional Expertise: Leverages the expertise of allied health professionals to provide knowledgeable and effective RTW coordination.

Click here to read and download the Same Employer Return to Work Rehabilitation Services Flyer

Who is it for?

This service is ideal for:

• Injured employees.
• Applicable in all schemes, including life insurance.

What it involves:

• Introduction (1 hr): Initial functional screening and creation of a report outlining baseline measures such as strength, flexibility, cardiovascular fitness, and any specific areas of concern or limitations. This assessment helps identify areas for improvement and develop personalised training plans.
• Program Development (1 hr): Developing an overall upgrading program and setting specific goals based on assessment results and individual objectives. Goals could include improving overall fitness levels, rehabilitation from injury, enhancing performance, or addressing specific physical limitations.
• Upgrading Sessions: Tailored to suit the needs of the client, this stage includes a set number of face-to-face gym or home-based upgrading sessions, spaced either weekly or fortnightly.
• Final Reporting (1 hr): Final assessment and preparation of a brief report summarising overall improvements and providing recommendations.

Throughout the program, individuals receive education on lifestyle modifications to support recovery, including nutrition, hydration, sleep hygiene, and injury prevention strategies.

What to Expect:

• Proactive and Timely Service: Expect a structured and tailored approach to recovery and return to work.
• Clear Communication: Regular updates and clear communication on progress and outcomes.
• In-Person Support: Hands-on guidance during gym or home-based upgrading sessions.
• Stakeholder Collaboration: Effective collaboration with relevant stakeholders to ensure a cohesive recovery plan.
• Improved Outcomes: Expected improvement in functional capacity, pain management, and overall health.

When You Might Need This Service:

• Physical Limitations: When a client reports significant physical limitations, pain, or avoidance behaviours impacting their recovery and return to work.
• Stagnant Treatment: If treatment is nonexistent, unsupported, or has plateaued during engagement with a treating provider.
• Self-Reported vs. Demonstrated Tolerances: When an individual’s self-reported tolerances differ from demonstrated abilities (e.g., reporting they can’t walk for more than 10 minutes but can grocery shop for an hour).
• Need for Additional Education: When additional education on what is ‘normal’ during recovery is required to reduce avoidance behaviours.

Benefits:

• Enhanced Functional Capacity: Improves functional capacity and promotes overall health and well-being, including injury recovery.
• Personalised Programs: Programs are specifically designed to meet individual needs and tailored to their stage of recovery, fitness, and lifestyle factors.
• Monitoring and Feedback: Allows individuals to record physical exertion and pain scale ratings, providing a comparison of scores from pre and post sessions and supporting the psychoeducative focus of pain education. Enables consultants to monitor adherence between sessions.
• Self-Monitoring: Injured employees can set up evidence-based outcome measures on their profiles, allowing them to fill out assessments at their convenience to monitor and track progress over time.
• Integrated Recovery Planning: The program works in conjunction with recovery and return-to-work planning, aiming to increase functional tolerances, improve pain management, and enhance recovery.
• Support for Injury Recovery: Assists with injury recovery, supporting RTW, and reducing the risk of re-injury in the future.
• Increased Independence: Aims to increase the injured employee’s independence in managing their own recovery.

Click here to read and download the RMEnhance – Functional Upgrading Program Flyer

Who is it for?

This service is ideal for:

• Insurers needing support for claimants to improve functional capacities and engagement following physical or psychological injury or illness.
• Individuals experiencing quality of life impacts from mental or physical health issues and seeking to re-engage in activities that matter most to them.

What it involves:

• Screening Tool: StepUpToday begins with a screening tool questionnaire to identify key areas in a person’s life where they are not satisfied and would benefit from goal-setting activities to improve their quality of life.
• Satisfaction Assessment: The screening assesses satisfaction levels across seven key categories: Health & Lifestyle, Hobbies & Leisure, Work & Study, My Recovery, Social & Family Connections, Household & Daily Activities, and Thoughts & Feelings.
• SMART Goals: Participants establish three SMART goals and, with the support of their RM coach, develop tailored, graded activities to achieve these goals.
• Ongoing Support: The program includes weekly one-on-one sessions with the coach and daily monitoring of activities to ensure participants stay on track and achieve their objectives.

What to Expect:

• Holistic Approach: A comprehensive approach to injury and illness management, focusing support on the individual and what matters most to them.
• Targeted Coaching: Coaching to address key areas of dissatisfaction, delivering improved health and return-to-work (RTW) outcomes.
• Engagement and Empowerment: Participants are engaged and empowered to take charge of their recovery through structured goal-setting and support.

When You Might Need This Service:

• Initial Assessment: During initial assessments, medical case conferencing, or file reviews.
• Limited Capacity: If a client has minimal or no capacity and is unlikely to regain capacity in the short term.
• Quality of Life Impact: If a client has mental and physical restrictions impacting their daily activities or quality of life.

Benefits:

• Health Improvements: Goal setting is an effective mechanism for achieving health improvements and positive behaviour activation.
• Personalised Support: StepUpToday offers a holistic approach to injury and illness management, tailored to individual needs and preferences.
• Enhanced Outcomes: Targeted coaching improves health and RTW outcomes, engaging and empowering participants to take charge of their recovery.
• Evidence-Based Approach: Provides measurable health and work outcomes through an evidence-based framework.
• Structured Program: The program includes regular check-ins, milestone updates, and outcome reporting, ensuring participants stay on track.
• Cost-Effective: Program costs are capped and connected to the client’s needs, based on the triage outcome.

Click here to read and download the StepUpToday – Goal Based Program Flyer

Who is it for?

This service is ideal for:

• Clients needing return-to-work planning for a physical injury, whether compensation or non-compensation.

What it involves:

• Initial Interview: A qualified consultant conducts an initial interview with the worker and employer.
• Environment Review: Reviewing the work environment, pre-injury role, task breakdown, and physical requirements of each task.
• Task Analysis: Detailed analysis of tasks to inform return-to-work discussions with doctors, specialists, and treatment providers.

What to Expect:

• Detailed Task Analysis: Comprehensive task information to develop a return-to-work plan and present to medical professionals.
• Safe and Durable Recommendations: Ensuring recommendations are safe, durable, and informed by medical knowledge.
• Quick Turnaround: Timely and detailed reporting to facilitate swift return-to-work planning.

When You Might Need This Service:

• Receiving Referrals: Upon receiving referrals for return-to-work planning.
• Employer/Insurer Meetings: During meetings or conversations with employers or insurers.
• File Reviews: Identified need during file reviews, especially when a client is starting a new role.

Benefits:

• Early Return to Work: Develops a plan for an early and graduated return to work.
• Informed Medical Discussions: Provides task information for discussions with doctors and specialists.
• Risk Identification: Identifies other risk factors in the workplace.
• Rapport Building: Builds rapport with both the client and employer.
• Job Task Analysis: Can be used to form a detailed Job Task Analysis for the workplace.

Click here to read and download the Workplace Assessment – Physical Flyer

Who is it for?

This service is ideal for:

• Insurance Agents: Requested at the start of the rehabilitation process to support the employer and worker in identifying safe and sustainable duties, enabling a prompt and durable graded return to pre-injury duties.

What it involves:

• Onsite Assessment: Conducted with the worker and employer present.
• Data Collection: Gathering the worker’s injury history, prior and current treatment, barriers to recovery, strategies to support RTW, psychological functional requirements of the role, and suitable duties the employer can offer.
• Comprehensive Report: Providing a detailed report with barriers, strategies, and recommendations.

What to Expect:

• RTW Support: Assistance from a qualified professional to identify duties and facilitate a durable RTW.
• Stakeholder Liaison: Coordination with all stakeholders, including treating parties, to implement RTW planning recommendations.
• Addressing Workplace Issues: Addressing any workplace issues, such as interpersonal conflict.

Benefits:

• Comprehensive Insights: Insurers receive a report outlining barriers, strategies, and recommendations, providing insights into the support and rehabilitation funding required for RTW.
• Employer Support: Employers receive professional support to identify suitable duties and facilitate a durable RTW, addressing workplace issues.
• Early Intervention: Early identification of preventative actions, enabling the injured worker to return to work within expected recovery timeframes and preventing secondary or psychosocial barriers.
• Proactive Communication: Rehabilitation consultants proactively communicate and build rapport with all parties, negotiating and setting the RTW program on the right path while remaining impartial.

Click here to read and download the Workplace Assessment – Psychological Flyer