Empowering Workplaces

Who is it for?

This service is for any employee who has experienced or been affected by a critical incident, including those who may have heard about the incident.

What it involves:

• Immediate Assessment and Debriefing: Provides an immediate response to assess and debrief employees affected by the incident.
• Psychoeducation: Offers information on typical emotional responses, expected short-term impacts, and guidance on when to seek professional help.
• Normalisation: Helps employees understand that their reactions are normal given the circumstances.

What to Expect:

• Rapid Response: Quick support following an incident.
• Onsite Assistance: Availability to attend the workplace in person if required.
• Trauma-Informed Care: Services provided with an understanding of trauma responses.
• Flexibility: Flexible service provision and follow-up as needed.

When You Might Need This Service:

• Critical Incidents: When an employee or workplace experiences a critical incident directly or indirectly.
• Emotional Responses: Especially needed when employees exhibit highly emotional responses to an event.

Benefits:

• Emotional Support: Assists individuals in managing normal emotional reactions to minimise adverse effects on both the individual and the organisation.
• Reduced Absenteeism: Helps reduce time off work due to emotional distress.
• Claim Prevention: May prevent the filing of claims related to the incident.

Who is it for?

This service is ideal for:

• Organisations lacking the internal capacity to manage return-to-work processes or seeking to augment their existing capabilities.
• Companies with decentralised injury management teams or those operating across multiple locations.

What it involves:

• Comprehensive Assessment: Our consultants conduct a thorough risk assessment considering physical, environmental, and social factors to evaluate the likelihood of delayed or challenging return to work.
• Risk Quantification: Following the assessment, we quantify the level of risk and provide detailed insights accordingly.
• Tailored Plans: For low-risk cases, we offer guidance on straightforward return-to-work plans, emphasising necessary support for a smooth transition back to work. In high-risk scenarios, we highlight potential challenges and recommend interventions, including the possibility of worksite assessments.

What to Expect:

• Expert Guidance: Access to expert support for both injured employees and their managers, focusing on facilitating return to work.
• Risk Identification: Identification of risk factors affecting return-to-work outcomes, along with tailored advice on potential challenges and required interventions.
• Flexible Management: Flexibility to choose between managing return to work internally or leveraging external support, depending on specific circumstances.

When You Might Need This Service:

• Employer Discussions: When employers discuss injury management and return-to-work processes.
• Remote Sites Management: Frustrations expressed by employers in managing remote or multiple sites effectively.
• Supervisor Engagement: Decreased supervisor engagement in return-to-work management.
• Delayed Notifications: Delayed injury notifications from sites to central injury management teams.

Benefits:

• Informed Decision-Making: Equips employers with critical insights during the recovery period, enabling proactive return-to-work planning.
• Optimised Resource Allocation: Directs investment where it can yield the most significant impact, ensuring timely and effective support for employees.

Click here to read and download the Injury Triage Flyer

Who is it for?

This service is designed for an organisation’s managers or leaders on request and can be recommended to organisations following trends in workplace incidences.

What it involves:

• Private and Confidential: Ensures discretion in handling sensitive matters.
• One-on-One Counselling/Coaching: Provides personalised support tailored to individual needs.
• Group Training: Offers training sessions for groups to address common issues.
• Flexible Sessions: The number of sessions is based on individual needs.
• Comprehensive Topics: Covers conflict resolution, performance management, employee relations, change management, crisis management, leadership development, and more.
• Limitations: Note that advice on workplace legislative issues cannot be provided.

What to Expect:

• Confidentiality: Ensures all interactions are private and confidential.
• Understanding of Management Roles: Provides specialised support for managerial and leadership roles.
• Prompt Appointments: Minimum wait time for scheduling appointments.
• Tailored Training: Customised training to address specific concerns of the organisation.
• Practical Solutions: Offers actionable solutions to workplace issues, reducing risks and associated costs.

When You Might Need This Service:

• Work Role Stressors: When liaising with managers and identifying work role stressors or demanding workplace situations.
• Support or Upskilling Needs: When managers require support or upskilling to handle unique or new challenges.
• Burnout or Overwhelm: If burnout or overwhelm is identified among managers.

Benefits:

• Early Problem Identification: Helps in early detection and resolution of work stressors.
• Skill Enhancement: Increases relevant management skills such as communication, conflict resolution, performance management, and resilience.
• Confidence Building: Boosts managers’ confidence in their abilities.
• Empowerment: Equips managers with the knowledge, skills, and resources to effectively lead teams, navigate challenges, and promote a positive work environment.
• Organisational Success: Contributes to the overall success and effectiveness of organisations by providing tailored support and guidance to managers.

Customer Expectations:

• Confidential Service: Ensures privacy and discretion in all interactions.
• Industry Understanding: Consultants with an understanding of management roles and workplace dynamics.
• Timely Appointments: Quick scheduling to address urgent needs.
• Customised Training: Training tailored to address specific organisational concerns.
• Practical Solutions: Provides practical and effective solutions to workplace issues.

Click here to read and download the Manager Assist (EAP) Flyer

What is it?

• Workplace Facilitated Discussion: Provides recovery through work support to address issues impacting an employee’s recovery at work. It is a claim cost and not confidential.
• Mediation: A confidential, independent process unrelated to compensable injuries, helping parties agree on workplace matters. It is non-claim-related, and the cost is payable by the employer.

Who is it for?

• Employers to help staff resolve conflicts or address barriers to an employee returning to or remaining at work.
• Injured workers to provide a safe space to discuss and resolve issues with colleagues or managers.
• Insurers to resolve issues, promote prompt return-to-work (RTW), reduce claim costs, and enhance claim outcomes.

What it involves:

• Accredited Mediators: Delivered by mediators/facilitators accredited by the National Mediator Accreditation System.
• Assessment: The mediator assesses whether the issues are suitable for Mediation or Workplace Facilitated Discussion and whether the parties have the psychological capacity to engage.
• Voluntary Participation: Both services require voluntary participation.
• Preliminary Consultation: Initial consultation with each party to determine service compatibility and ensure meaningful engagement.
• Joint Sessions: Can involve all parties in the same room or shuttle mediation with parties in separate rooms (in-person or online), facilitated by the mediator.
• Agreement: A draft agreement is reviewed and finalised by each party, resulting in a signed agreement.

What to Expect:

• Safe and Structured Resolution: Participants can voice concerns and viewpoints uninterrupted in a structured and safe environment, ensuring that conflicts are resolved through a fair process with a neutral and accredited mediator.
• Protection of Wellbeing: The structured process prevents harm and aggravation to participants’ wellbeing or workplace injury, aligning with customer expectations for a safe environment.
• Confidentiality: For Mediation, confidentiality is maintained, protecting the content of discussions from being used against participants’ employment, as expected by customers.
• Clear and Agreed Outcomes: A written agreement is created, which is approved and adhered to by both parties, reducing future issues and resolving conflicts effectively.
• Enhanced Communication and Understanding: Ensures each party feels heard, meeting customer expectations for fair expression regardless of the outcome.
• Improved RTW Outcomes: Resolving conflicts results in enhanced RTW outcomes, benefiting both the employer and the injured worker by promoting a harmonious work environment.

When You Might Need This Service:

• Avoidance of Conflict: When an injured worker has not returned to work due to avoiding a colleague or the alleged perpetrator of their injury.
• Miscommunication: Misunderstandings or miscommunication between an injured worker and an employer representative, colleague, or manager.
• Conflict as a Barrier: When conflict or concern is the main barrier to an injured worker returning to work.

Benefits:

• Fair Process: Conflicts resolved through a neutral and accredited mediator, ensuring fairness.
• Safe Environment: Participants can express concerns in a structured and safe setting.
• Confidentiality: For Mediation, confidentiality is maintained to protect privacy.
• Clear Communication: Ensures each party feels heard, meeting customer expectations.
• Proactive Resolution: Prevents harm and promotes a positive and productive work environment.
• RTW Enhancement: Improves return-to-work outcomes by resolving conflicts.

Click here to read and download the Mediation and Workplace Facilitated Discussions Flyer

What is it?

Who is it for? This service is ideal for:

• Employers with no or limited internal RTW coordination support.
• Medium to large employers.
• High-risk industries or organisations with large claim volumes.

What it involves:

• Accredited RTW Coordinator: A consultant with RTW Coordinator accreditation assists an employer with their internal RTW management.
• Comprehensive Services: The RTW Coordinator can create RTW plans, attend medical case conferences, workplace meetings, and liaise with treatment providers. All efforts are aimed at returning the worker to their pre-injury duties through recovery.

What to Expect:

• High Accountability: A high level of accountability in managing RTW processes.
• Quick Turnaround: Fast and efficient communication and reporting.
• Quick Outcomes: Focused on achieving quick outcomes to mitigate time loss injuries.
• Approachability: A supportive and approachable attitude towards both employees and the employer.

When You Might Need This Service:

• Tenders and Employer Meetings: During tenders and discussions with employers about their needs.
• Limited Internal Resources: If employers lack the resources or capability to manage their claim volumes effectively.
• Claims Reviews: During reviews of claims where high volumes and time loss injuries are noted.
• High Claim Volumes: For employers experiencing high claim volumes with inadequate management.
• Job Ads for RTWC: If there are job advertisements for RTW Coordinators, indicating a need for such services.

Benefits:

• Reduced Time Loss: Minimises incapacity on certificates of capacity when the worker has the capacity to return.
• Support for Injured Workers: Provides essential support to injured workers in their return to work.
• Early Intervention: Ensures early return to suitable duties, promoting faster recovery.
• Expert Knowledge: Rehab Management staff have an allied health background, making them knowledgeable about injuries and experts in return to work, unlike many general RTW coordinators.
• Efficient Process: Quick turnaround and high-level communication, ensuring that processes are handled promptly and effectively.
• Improved Outcomes: Focused on achieving quick and positive outcomes, reducing the duration and impact of time loss injuries.
• Enhanced Employer Support: Offers a supportive and approachable service that works well with both employees and employers, fostering a positive environment.
• Cost Reduction: Helps mitigate the financial impact of workplace injuries through effective management and quicker RTW outcomes.
• High Level of Service: Ensures a high level of accountability and professionalism in managing RTW processes, providing peace of mind to employers.

Click here to read and download the Return to Work (RTW) Coordination Flyer

Who is it for?

This service is ideal for:

• Employers looking to upskill their staff and increase their internal training capabilities.

What it involves:

• Training Delivery: RM conducts training on a specific topic, either digitally or in person, to upskill external staff. This enables them to conduct the training themselves within their organisation.
• Interactive Sessions: The training is designed to be interactive and engaging, ensuring that participants can effectively learn and apply the skills.

What to Expect:

• Personalised Training: Tailored to meet the specific needs of the employer and the industry.
• Cost-Effective Solutions: Helps reduce external training costs by building internal training capabilities.
• Easy Implementation: Easy to use and book, with time-sensitive scheduling to meet organisational needs.
• RTO Approval: Training meets Registered Training Organisation (RTO) standards, ensuring high-quality outcomes.

When You Might Need This Service:

• Website Enquiries: When employers inquire about training solutions via the website.
• Employer Discussions: During meetings or discussions with employers who express a desire to upskill their workforce.
• Barrier Identification: During file reviews, if barriers to effective training are identified.

Benefits:

• Reduced Training Costs: Decreases the need for external training services, saving costs.
• Increased Internal Capabilities: Enhances the skills of internal staff, enabling them to deliver effective training sessions.
• Customised Solutions: Provides personalised training tailored to the specific needs and challenges of the employer.
• Improved Efficiency: Enables quicker and more efficient training delivery within the organisation.

Click here to read and download the Train the Trainer Programs Flyer