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About Us

Rehab Management was launched in 1998 and has an exceptional 23-year track record in the provision of return-to-work services, injury management and safety & wellbeing solutions to our private and public sector clients. Rehab Management under the leadership of its founder Marcella Romero is now one of the top occupational rehabilitation specialist companies in Australia. Over the last 10 years, our focus on innovation has resulted in Rehab Management being bestowed multiple awards for its pioneering services and our client centric approach has led to 100% government tender success and renewal.

Rehab Management at the heart is a people business, with our clients at the centre. Our multidisciplinary teams deliver a wide range of client centric tailored, services founded on the belief that every individual deserves the very best care and support after an accident or illness.

Our Mission:

“To be Australia’s most progressive and people-centric company to achieve the best outcomes for all clients.”

Our Vision:

“To be the number one nation-wide market leader in occupational rehabilitation and provider of choice to our customers and people.”

Our Values

Our values underpin the essence of our rehab team. They shape how we deliver services, communicate and define our roles as representatives of the company.

  • Customer-focusedCustomer-focused

    We deliver exceptional customer service for all those we deal with.

  • People-passionatePeople-passionate

    Putting people first. People are the core of everything we do.

  • Quality-orientatedQuality-orientated

    Our solutions measure and deliver proven outcomes.

  • Innovation-drivenInnovation-driven

    We challenge and disrupt to drive purpose-driven innovation.

  • Dynamic and agileDynamic and agile

    Forward-thinking keeps us ahead of the pack; we build fast, learn fast, adapt fast.

The Rehab Management Story

Rehab Management is part of The Arriba Group, a family of companies that has been created to give people their best opportunity in life. The group was founded in 1998 by Marcella Romero, a strategic, passionate and innovative leader who expanded a one-woman home office to three successful enterprises: Rehab Management, AimBig Employment and LiveBig.

Rehab Management manages a substantial portfolio, working with some of Australia’s largest organisations, including Australia’s top insurers, large Federal and State government departments and other key agencies including the Department of Veteran Affairs.

The company has over 220 diverse employees across 48 offices, all working to deliver quality services to clients.

Founder, Marcella, attributes the Group’s success to a strong focus on people and innovation.

“I think it is really important to treat people well and invest heavily in them. I do not want to just tick a box in this regard. I believe in strong family values and I want my employees to feel like they can take time for the important moments in life, like a child’s swimming carnival,” says Marcella. “Because of my beginnings, I also want to encourage everyone to give back to our community. That is why we provide four extra days of leave a year ‘You Days’, to spend with family and friends and a specific volunteering leave day. Efforts like these make people feel good about working where they do. This is reflected in Rehab Management’s outstanding Staff engagement results, which in 2020 was 86%.”

Our Leaders

Behind the scenes, our dedicated leadership team supports our wider business and encourages an approachable, respectful, and collaborative experience from all our staff.

Our Awards

2021

  • icare Industry Champions 2020 - Excellence & Innovation in Injury Management - Rehab Management
  • icare Industry Champions 2020 - Outstanding Care & Services (Rehabilitation and Support) - Linda Byrnes

2020

  • Arriba Group ranked number 1 - AFR Boss Most Innovative Healthcare Company Award
  • Arriba Group MD of the Year award – CEO Magazine Executive of the Year Award
  • Marcella Romero won Women in Leadership Award - Australian Growth Company Awards
  • Marcella Romero was selected for the prestigious EY Entrepreneurial Winning Women global program

2019

  • Rehab Management were recipients of the ILC Economic Participation of People with Disabilities Grant through the National Disability Insurance Agency
  • Arriba Group was named the 8th most innovative health company in Australia for BusyBeans, a disability employment program promoted by AimBig
  • Marcella Romero was a top 5 finalist in the Telstra NSW Business Women’s Awards (Medium and Large Business)
  • Rehab Management was an iCare NSW CASE (Excellence & Innovation) Award Finalist

2018

  • Marcella Romero was Health Executive of the Year Award CEO finalist (CEO Magazine) and a judge for the CEO Magazine Executive of the Year awards

2017

  • Marcella Romero was a finalist in the Telstra NSW Entrepreneur Award
  • Marcella Romero was a finalist in the CEO Magazine Executive of the Year Awards
  • Rehab Management was an iCare NSW CASE (Innovation & Customer Excellence) Finalist Awards

2014

  • Winner of the Comcare WHS Award for the Rehab Management RMReach program
iCare Insurance and Care NSW - Industry Champion
Financial Review Boss - Most Innovative Companies - #1 Most Innovative Health Company 2020
CEO Magazine's 2020 Executive of the Year Awards - Managing Director of the Year Winner - Marcella Romero
Australian Growth Company Awards - 2020 Winner - Women in Leadership - Marcella Romero

“Superior service and guidance provided by the RM team.”

Insurer

“My rehab consultant really listens. He worked with me to achieve what I needed. I felt consulted and listened to. My overall pain at work has been reduced as a result. Thank you.”

Injured Employee

“The professional, caring and supportive manager helped me through some tough times.”

Military Member

Feedback

Rehab Management is eager to receive as much feedback as possible. We use your feedback to better understand what we are doing well, and how we can improve our services.

Quality and Privacy Policies

The following Privacy and Quality policies outlines our obligations under the Privacy Act 1988 and our policy principles respectively.